Primepath

Primepath Ship – Service Policies

1. Service Policy

Overview

PrimePathShip Logistics provides international procurement, package consolidation, warehousing, freight forwarding, and delivery services for customers purchasing products from the United States and shipping them to their destination countries.

Services Offered

  • Assisted purchasing from U.S. retailers.
  • Package receiving and warehousing.
  • Package consolidation.
  • Air and sea freight shipping.
  • Customs documentation support.
  • Last‑mile delivery through approved logistics partners.

Customer Responsibilities

Customers must:

  • Provide accurate personal, delivery, and contact information.
  • Comply with import regulations in their destination country.
  • Ensure products purchased are legal for import and export.
  • Pay all applicable shipping, customs, duties, taxes, and service fees.

Prohibited Items

PrimePathShip Logistics will not ship:

  • Illegal substances.
  • Firearms and ammunition.
  • Explosives and hazardous materials.
  • Counterfeit goods.
  • Restricted pharmaceuticals.
  • Live animals.
  • Any item prohibited by U.S. law or destination‑country regulations.

PrimePathShip Logistics reserves the right to refuse service for any shipment that violates applicable laws or company policies.

2. Payment Policy

Payment Terms

All procurement, shipping, and service charges must be paid in full before shipment release. Payment methods include credit/debit cards, bank transfers, mobile money, and approved digital payment platforms. Payments are processed in U.S. Dollars unless otherwise specified.

Outstanding Balances

Packages will not be shipped, released, or delivered until all outstanding balances are settled.

Pricing Changes

Shipping rates and service fees may change without prior notice due to:

  • Carrier rate adjustments.
  • Fuel surcharges.
  • Customs fees.
  • Currency fluctuations.

Failed Payments

PrimePathShip Logistics reserves the right to suspend services for failed, disputed, or reversed payments.

3. Insurance Policy

Optional Shipment Insurance

Customers may purchase shipment insurance at the time of booking.

Coverage Includes

  • Loss during transit.
  • Theft during transit.
  • Damage caused by transportation incidents.

Coverage Exclusions

Insurance does not cover:

  • Improper packaging by the sender.
  • Manufacturer defects.
  • Fragile items shipped without protective packaging.
  • Customs seizures.
  • Delays caused by weather, customs, strikes, or force majeure events.

Claims Requirements

Customers must:

  • Submit claims within 48 hours of delivery.
  • Provide photographs and supporting documentation.
  • Provide proof of value such as receipts or invoices.

PrimePathShip Logistics reserves the right to investigate all claims before approval.

4. Return Policy

Procurement Returns

Products purchased by PrimePathShip Logistics on behalf of customers may only be returned according to the retailer's return policy.

Return Shipping Costs

Customers are responsible for:

  • Return shipping fees.
  • Restocking fees.
  • Retailer return charges.

Non‑Returnable Items

PrimePathShip Logistics is not responsible for retailer refusal of returns for:

  • Customized products.
  • Perishable goods.
  • Opened personal care products.
  • Items marked non‑returnable by the seller.

5. Storage Policy

Free Storage

PrimePathShip Logistics provides up to 14 days of free storage from the date a package is received at our warehouse.

Extended Storage

After 14 days, storage fees will apply.

Storage Fees

Storage fees will be calculated based on:

  • Package size.
  • Weight.
  • Warehouse space occupied.
  • Length of storage.

Storage Limits

Packages remaining in storage beyond 31 days may be classified as abandoned property and handled according to the Abandoned Package Policy.

6. Handling Discrepancies and Special Items Policy

Shipment Discrepancies

Customers must report:

  • Missing items.
  • Damaged items.
  • Incorrect items.

Reports must be submitted within 48 hours of delivery.

Special Handling Items

The following items may require special handling fees:

  • Fragile goods.
  • High‑value products.
  • Electronics.
  • Artwork.
  • Medical equipment.
  • Temperature‑sensitive products.

PrimePathShip Logistics reserves the right to impose additional packaging and handling requirements.

Inspection Rights

The company reserves the right to inspect shipments when required by law, requested by customs authorities, or necessary for safety and security compliance.

7. Handling Fraudulent Packages Policy

Fraud Prevention

PrimePathShip Logistics maintains a zero‑tolerance policy for fraud and illegal activities.

Fraudulent Activities Include

  • Use of stolen payment methods.
  • Identity theft.
  • False declarations.
  • Counterfeit goods shipments.
  • Suspicious procurement requests.

Investigation Process

The company may:

  • Place shipments on hold.
  • Request identity verification.
  • Request proof of purchase.
  • Cooperate with law enforcement agencies.

Account Suspension

Accounts suspected of fraudulent activity may be suspended or permanently terminated without prior notice.

Reporting

PrimePathShip Logistics reserves the right to report suspicious activities to retailers, payment processors, customs agencies, and law enforcement authorities.

8. Abandoned Package Policy

Definition

A package is considered abandoned when:

  • It remains unclaimed for more than 90 days after notification.
  • The customer fails to pay required fees.
  • The customer becomes unreachable despite multiple contact attempts.

Notification Process

PrimePathShip Logistics will make reasonable efforts to contact the customer through email, phone calls, WhatsApp, SMS messages, and customer account notifications.

Disposal of Abandoned Packages

After 31 days, PrimePathShip Logistics may dispose of, auction, donate, or destroy the package if required by law. Any proceeds from disposal may be applied toward outstanding balances and administrative expenses.

9. Refund and Claim Policy

Purpose

Our Refund and Claim Policy outlines the procedures and requirements for filing claims related to insured goods, including lost, damaged, or undelivered items. This policy is designed to ensure transparency, fairness, and accountability while helping customers understand their rights and the process for seeking compensation. PrimePathShip Logistics is committed to providing efficient and reliable support throughout the claims process.

Filing a Claim

If goods were insured, customers must notify PrimePathShip Logistics in writing of any claim for non‑delivery, loss, or damage within forty‑eight (48) hours of delivery.

To initiate a claim, customers must provide:

  • Inbound tracking number
  • Sender information
  • Waybill number (if applicable)
  • Complete receiver information
  • Proof of purchase or invoice
  • Photos of damaged items and packaging (if applicable)

PrimePathShip Logistics will acknowledge receipt of the claim and begin an investigation. Customers must submit all requested supporting documentation within fifteen (15) business days of claim acknowledgment.

Investigation Process

Once an item has been identified as missing, lost, or damaged, PrimePathShip Logistics will investigate the matter and provide a resolution within five (5) business days, subject to the applicable insurance coverage and availability of supporting information. PrimePathShip Logistics reserves the right to request additional documentation during the investigation process.

Refund Processing

Where a refund is approved, PrimePathShip Logistics will process and fulfill the refund within fifteen (15) business days from the date the resolution is communicated to the customer. PrimePathShip Logistics reserves the right to extend the refund issuance timeline where additional review, banking delays, or third‑party carrier investigations are required. Customers will be notified if an extension is necessary.

Buy For Me Service Refunds

For PrimePathShip Logistics' Buy For Me service, if an item cannot be purchased for any reason, all concierge or procurement fees, excluding payment processing fees, will be refunded within seven (7) business days.

Package Value Verification

PrimePathShip Logistics reserves the right to verify the declared value of any shipment. Customers may be required to provide retail receipts, purchase invoices, payment confirmations, and proof of ownership. Where sufficient proof of value cannot be provided, PrimePathShip Logistics may determine compensation based on the fair market value of the item.

Maximum Insurance Coverage

The maximum declared value eligible for insurance coverage is: USD $10,000 per package, USD $15,000 per pallet. For shipments exceeding these limits, customers must contact a PrimePathShip Logistics Account Manager prior to shipping for review and approval of additional coverage options.

Damaged Items

Where insurance coverage has been purchased, PrimePathShip Logistics will assess the extent of damage and determine the appropriate resolution. Depending on the circumstances, the company may repair the item, replace the item, or provide reimbursement based on insured value. Any decision regarding repair or replacement will be made in consultation with the customer. Refurbished, used, second‑hand, or pre‑owned items may not be eligible for reimbursement due to the inherent risks associated with such products.

Lost Items

If an insured item is lost after receipt at a PrimePathShip Logistics warehouse and before final delivery to the customer, PrimePathShip Logistics may reimburse declared and verified value of the item (subject to insurance limits) and applicable shipping charges. Insurance fees, storage fees, customs duties, taxes, and other non‑refundable service charges may not be reimbursed. Each claim will be evaluated individually.

Exclusions

Claims will not be eligible for compensation where loss, delay, or failure to deliver results from circumstances beyond the reasonable control of PrimePathShip Logistics, including but not limited to:

  • Inaccurate or incomplete shipment information
  • Incorrect receiver details
  • Missing or invalid contact information
  • Customs inspections or seizures
  • Government actions
  • Force majeure events
  • Natural disasters
  • Labor strikes
  • Carrier disruptions
  • Shipment of prohibited or restricted items
  • Fraudulent activities

PrimePathShip Logistics shall not be liable for delays caused by airlines, shipping lines, customs authorities, or other third‑party service providers.

Authorized Claimant

Claims must be filed by the registered account holder associated with the shipment. Customers may not assign, transfer, or authorize another individual or entity to submit a claim on their behalf without prior written approval from PrimePathShip Logistics.

Insurance Requirement

PrimePathShip Logistics strongly recommends insurance coverage for all high‑value shipments. Where customers decline recommended insurance coverage, PrimePathShip Logistics reserves the right to deny reimbursement for lost or damaged items that would otherwise have been covered under an insurance policy.

Fraudulent Activity

PrimePathShip Logistics will not provide refunds, reimbursements, or compensation for any shipment associated with fraudulent transactions, chargebacks, identity theft, misrepresentation of shipment contents, account abuse, or any violation of company policies. Accounts found to be involved in fraudulent activity may be suspended or permanently terminated.

Policy Updates

PrimePathShip Logistics reserves the right to modify, amend, or update this Refund and Claim Policy at any time. Any changes will be published on the company's website or communicated directly to customers through appropriate channels. Continued use of PrimePathShip Logistics services constitutes acceptance of any updated policy.

Non‑Compliance

Failure to comply with the requirements outlined in this policy may result in delays in claim processing, denial of claims, additional storage fees, or suspension of services. Packages that remain unpaid or unresolved for more than twenty‑one (21) days may be deemed abandoned and handled in accordance with the PrimePathShip Logistics Abandoned Package Policy. Such packages may be donated, disposed of, or otherwise liquidated, and PrimePathShip Logistics shall no longer be liable for them.

Limitation of Liability

Unless additional insurance coverage has been purchased and approved, PrimePathShip Logistics' liability shall not exceed the verified declared value of the shipment or the total shipping charges paid, whichever amount is lower. PrimePathShip Logistics shall not be liable for indirect, incidental, consequential, special, or punitive damages.

Policy Review

This policy will be reviewed periodically to ensure compliance with legal requirements, industry standards, and operational best practices.

Acceptance

By using PrimePathShip Logistics services, customers acknowledge that they have read, understood, and agreed to this Refund and Claim Policy and all related company policies and procedures.

Last updated: April 2026. Policies subject to change; continued use constitutes acceptance.